HELP AND SUPPORT
Here are the answers to some frequently asked questions about padRelax.
BEFORE THE PURCHASE
WHERE CAN I BUY PADRELAX CASUAL?
Order your padRelax casual easily, quickly, and securely through Amazon.Amazon.
WHERE IS THE PADRELAX CAUSUAL PRODUCED?
We work with small, selected tailors in Germany, who achieve the highest quality processing. Each padRelax casual is individually sewn by hand and then filled, to create the final product.
WHAT MATERIALS IS THE PADRELAX CASUAL MADE FROM?
During production, only quality textiles made from 100% cotton are used. The corduroy is certified according the Oeko-Text Standard 100 and has been independently tested for harmful substances. Cuddling with the padRelax casual is safe and encouraged!
The filling consists of the finest micro EPS beads from a high quality German manufacturer. This special filling is durable, hygienic and anti-allergic.
Wie funktioniert das padRelax casual genau?
Imagine a beanbag: this principle has been applied to optimize the use of your tablets and iPads. Position your device they way you want it. The flexible filling adapts to your tablet, keeping it secure and safe, whether it lie flat, vertically or horizontally.
DOES IT ALSO WORK WHEN THE DEVICE HAS A CASE?
Yes, the padRelax casual also works great if your device has a case.
WHICH DEVICES ARE COMPATIBLE WITH THE PADRELAX CASUAL?
The padRelax casual offers all devices up to 10 inches diagonal display a secure and stable fit. These include:
- Apple iPad (ab 1. Gen, iPad mini ab 1. Gen, iPad Air ab 1. Gen., iPad Pro 9.7)
- Samsung Galaxy Tab (S8.0, S 10.5, S2 8.0, S2 9.7, Tab A,…)
- Huawei MediaPad X2
- Dell Venue 8
- Sony Xperia Tablet (Z2, Z3 Compact, Z4)
- Google Pixel C
- Asus ZenPad S 8.0
- HP Pro Slate 8
- Lenovo Yoga Tab 3
In addition, the padRealx casual is also ideal for books and exhausted minds. Still not sure if your device is compatible? No problem. Order your cushion easily from Amazon and try it for 30 days.
AFTER THE PURCHASE
HOW SHOULD THE PADRELAX CASUAL BE MAINTAINED AND CLEANED?
The maintenance and cleaning is very easy: Just wash it in the washing machine, up to 30 Degrees Celsius, and if necessary with the soft program cycles (low temperature) in the dryer. The padRelax is easy to clean and the filling retains its volume. The washing instructions can be found on the warranty certificate enclosed with each padRelax casual.
WHY HAS MY ORDER NOT ARRIVED?
The shipping takes place via Amazon. Unfortunately, we have no control over the shipping process. At peak times, we expand the production and ship directly from our storage. If your padRelax casual hasn’t arrived after 7 working days, please call our support line and give us your order number.Support.
MY PADRELAX CASUAL HAS A DEFECT. WHAT DO I DO?
With frequent use, the filling can occasionally lose volume. Place your padRelax casual in the case and follow the care instructions for washing and drying. If you do not receive the expected results, please call our support team, who can easily help solve this problem.
If there is any other processing error, which was overlooked during our stringent quality checks, we apologize for the inconvenience and we will immediately assist you. Please call our support team.
If you are not satisfied with your padRelax casual, contact our support team and briefly describe what is wrong with your accessory. We will do everything we can to quickly find a solution for you.
HOW DO YOU REGULATE THE WARRANTY?
The statutory guarantee of your padRelax casual is valid for two years. In addition, you will receive:
The padRelax Warranty Certificate
The ability to easily return your padRelax casual through Amazon within 30 days after your purchase.
Did the 30 days expire? Give us your order number, consult with your support staff and describe your problem. Together we will find a solution.